IDENTIFYING INFORMATION OF THE COMPANY TRANSIBERICA MOTO TOURS SL, with C.I.F. B19871649 and registered office at Calle Reconquesta, 50, 03802, Alcoy (ALICANTE).

1. Purpose of the contract

These general conditions apply to all bookings made on our website by consumers to whom orders can be delivered in Europe (Euro currency). Customers must be of legal age (+18 years). We reserve the right to cancel a customer’s access account if fraudulent, speculative, or bad faith actions are detected in the use of this service..

2. Reservations

2.1. Reservation process:

• Reservations must be made through the website, by email, or by phone.
• When making the reservation, the customer must provide the complete and accurate information required (name, email, number of participants, requested dates, etc.).
• The reservation will be considered confirmed when the Company receives the deposit or full payment as indicated in the payment policies.
• The reservation confirmation will be sent to the customer by email and will include the tour details, payment terms, and cancellation policies.

2.2. Payment policy:

• To confirm a reservation, the customer must pay a non-refundable deposit of [percentage]% of the total price of the tour, to be paid within [number of days] days from the reservation request.
• The remaining balance must be paid [number of days] days before the tour date. If the full payment is not received by the specified date, the Company reserves the right to cancel the reservation without refunding the deposit.
• Accepted payment methods include [credit cards, bank transfers, PayPal, etc.]..

2.3. Cancellation policy:

• If the customer decides to cancel their reservation, they must notify the Company in writing.
• Cancellations made more than [number of days] days prior to the tour date will receive a [percentage]% refund of the total amount (minus the non-refundable deposit).
• Cancellations made less than [number of days] days prior to the tour date will not be eligible for a refund.
• If the customer fails to show up on the day of the tour without prior notice, they will forfeit the right to any refund..

2.4. Reservation modification:

• Any request for changes to the reservation must be made in writing at least [number of days] days before the tour.
• The Company will try to accommodate change requests but does not guarantee availability or the possibility of modification without additional cost.
• Any change to the reservation may be subject to an administrative fee and price differences in the event of changes to the dates, number of participants, or contracted services..

3. Customer service
3.1. Pre-tour and during-tour support:

• The Company provides customer service both before and during the tour. Any inquiries about itineraries, equipment, or tour conditions should be directed to the customer service team via [email, phone, etc.].
• During the tour, guides will be available to answer any questions or requests from customers..

3.2. Problem resolution during the tour:

• If the customer encounters any issues or problems during the tour, they must immediately contact the guide or the Company to attempt to resolve it at that moment.
• If the customer does not report the problem during the tour, the Company will not be able to assume responsibility for any lack of resolution afterward.

3.3. Post-tour assistance:

• After the tour has ended, customers can contact customer service to provide suggestions, feedback, or complaints. The Company is committed to responding within [number of business days] days.

4. Modifications by the Company

4.1. Itinerary changes:
The Company reserves the right to modify the tour itinerary due to reasons beyond its control, such as bad weather conditions, road closures, or force majeure situations.

• In the event of modifications, the Company will inform the customer as soon as possible and offer viable alternatives, which may include changes in the route, dates, or activities

4.2. Cancellations by the Company:
In exceptional situations, the Company may be forced to cancel a tour. In this case, the customer will be offered the option to reschedule the tour for an alternative date or receive a full refund of the amount paid. The Company will not be responsible for any other costs or losses incurred by the customer as a result of the cancellation (e.g., flight tickets, accommodation not booked by the Company, etc.).

5. Additional services and third-party bookings
5.1. The Company can assist the customer in making reservations for hotels, restaurants, or additional activities. However, these services are provided by third parties, and the Company acts solely as an intermediary.

• The Company is not responsible for any issues, cancellations, or lack of service provided by these third parties. Any claims should be directed directly to the service provider.
• The customer agrees that the Company will not be liable for any contractual agreements with these external providers or for any issues that may arise during their execution.

6. Customer responsibilities
6.1. The customer is responsible for providing accurate information at the time of booking. Any errors or misunderstandings arising from incorrect information provided by the customer will be the sole responsibility of the customer.

6.2. Customers must comply with all local laws and regulations during the tour, including applicable traffic and road safety rules.

6.3. If the customer rents equipment or motorcycles through the Company, they must return the equipment in the same condition it was provided. Any damage or loss will be assessed and charged to the customer.

7. Behavior policy
7.1. The Company expects customers to maintain appropriate and respectful behavior towards other participants in the tour, the guide, and local communities.

7.2. The Company reserves the right to expel any customer from the tour if their behavior jeopardizes the safety of the group, causes significant disruption, or violates local laws. In such cases, no refund will be granted.

8. Insurance and disclaimer of liability
8.1. Travel Insurance:
The customer is responsible for obtaining adequate travel insurance that covers personal accidents, medical care, evacuation, and repatriation, as well as loss of luggage or service cancellations due to force majeure.

8.2. Disclaimer of Liability:
By participating in a motorcycle tour organized by the Company, the customer acknowledges the inherent risks of this activity and agrees to release the Company from any liability for accidents, injuries, or damages that may occur during the tour, except in cases of gross negligence by the Company.

9. Processing of personal data
9.1. The personal data collected during the booking process will be used solely for managing the reservation and the development of the tour.

9.2. The customer has the right to request access, correction, or deletion of their personal data at any time, in accordance with applicable data protection regulations.

10. Applicable law and jurisdiction
These Terms and Conditions shall be governed by the laws of [Country]. Any dispute arising in relation to the services provided shall be submitted to the competent courts of [City]..